Refund policy

8.Warranty & Returns

8.1. Subject to sub-clauses 8.6 and 8.7, any defects which under proper use appear in new (but not second hand) Goods within a period of twelve months (or as maybe otherwise previously stated and agreed in writing by the Supplier) after Delivery and which in the reasonable opinion of the Supplier are found to be due to faulty materials, workmanship, or design, will be made good by the Supplier provided that within the said twelve month period a claim in writing is made by the Customer to the Supplier which specifies the date of purchase, the Order number, the Goods in question and the defect which is claimed by the Customer.

8.2. Second-hand Goods supplied by the Supplier shall hold a warranty as stipulated at the time of sale, if any.

8.3. The warranty in sub-clause 8.1 (and any given in relation to second-hand Goods) does not apply to any defect in the Goods arising from:

8.2.1 Fair wear and tear;

8.2.2 Wilful damage, abnormal storage or working conditions, accident or negligence by the Customer (including the Customer's employees, agents, consultants and subcontractors);

8.2.3 Failure to use or operate the Goods in accordance with any associated instructions for use;

8.2.4 Any alteration or repair carried out on the Goods or any part thereof by the Customer or a third party who is not an authorised repairer;

8.4. Subject to sub-clause 8.9, the warranty at sub-clause 8.1 for all Goods supplied is intended to cover the replacement or repair free of charge of any Goods/parts deemed faulty, at the premises of the Supplier, and does not cover the costs of labour or technical intervention at the Customer premises, including travelling time, air fares and other ancillary costs.

8.5. The Supplier will not accept returns of Goods unless prior authorisation has been obtained and a Returns Number issued. To obtain authorisation for and a Returns Number for a return please contact the Sales department on: 01404 892100. The Returns Number must be clearly identified on both the outer packaging of the Goods returned and on any internal paperwork at the time that the Goods are returned to the Supplier.

8.6. The Customer shall inspect the Goods immediately upon Delivery. Further, within 7 days of Delivery (time being of the essence) the Customer shall give notice in writing to the Supplier of any alleged shortages, damage to or defects in the Goods or of any other matter or thing by reason whereof the Customer alleges that the Goods are not supplied in accordance with the Contract, such notice must be annotated with the despatch note number and where feasible accompanied by a photograph of the damage/defect. If the Customer fails to notify the Supplier within 7 days the Customer shall not thereafter be entitled to reject the Goods or to claim from the Supplier in respect of any shortage, damage, or other defects in Goods at the time of Delivery, if that shortage, damage or defect could have been discovered on reasonable inspection at the time of Delivery.

8.7. In the case of shortage, damage or other defect in the Goods which was not and could not have been discovered on reasonable inspection at the time of Delivery, notice shall be given to the Suppler with 7 days after discovery of the shortage, damage or other defect, otherwise the Customer shall not thereafter be entitled to reject the Goods or to claim from the Supplier in respect of any shortage, damage, or other defects in Goods.

8.8. If requested by the Supplier following notification of a claim under clause 8.6 or clause 8.7, defective/damaged Goods shall be returned promptly by the Customer to the Supplier at the Customer’s expense. If, on inspection, the Goods are found to be damaged or defective, the