We've answered some of the questions we hear most often from beverage producers below, covering everything from product information and pricing to delivery and engineering support.
Product Information
What types of equipment and consumables does Vigo supply?
Vigo supplies a comprehensive range of equipment and consumables for craft breweries, wineries, cideries, distilleries and other beverage producers. Our equipment range covers packaging (bottling lines, kegging systems, canning lines and bag-in-box filling machines), production (fermentation tanks, filtration systems, pasteurisers, temperature control units, alcohol removal technology, carbonators and testing equipment) and processing (brewhouses and fruit presses). We also stock a wide range of consumables including closures, bag-in-boxes, fittings, hoses, yeasts, and vineyard sundries.
Where do you source your equipment?
We work with carefully chosen manufacturers from across Europe and America, selecting partners whose equipment meets our standards for performance and durability. We are very
selective about who we work with, and only partner with manufacturers we trust. You can find out more about our manufacturer partners on our Manufacturers page.
Is Vigo's equipment safety certified?
Yes; we take the safety of the products we sell seriously and purchase from reputable suppliers. Where required under the relevant Directives, we ensure equipment is UKCA marked. As members of the CE Marking Association, we are authorised to issue UKCA marks where required and we stay up to date with changes in Directives and legislation.
Pricing & Quotations
How can I receive a quote for equipment?
For equipment and larger orders, please contact our sales team directly on 01404 892100 or email sales@vigoltd.com. We will be happy to discuss your requirements and provide a tailored quotation.
Can I order consumables online?
Yes, our consumables are available to order through our website at a time that suits you. Online orders can be placed by customers with billing and delivery addresses within the UK (England, Wales, Scotland and Northern Ireland), the Channel Islands and the Isle of Man.
Is there a discount available for new online customers?
Sign up to our mailing list and receive 10% off your first online order, along with news and updates from Vigo.
Logistics & Delivery
How long will my order take to arrive?
Delivery times vary depending on your location. For standard boxed orders, typical delivery times during normal working hours are as follows:
- Mainland England, Wales, Scottish Lowlands and the Isle of Wight: 2 to 3 working days
- Scottish Highlands, Isles of Scilly, Channel Islands, Isle of Man and Northern Ireland: 3 to 4 working days
- Scottish Islands: 4 to 7 working days
These timescales exclude bank holidays and the Christmas and New Year break.
How will my order be delivered?
Carton orders are typically delivered by DPD or FedEx. If your order is bulky and needs to be despatched on a pallet, we will contact you after you place your order to arrange delivery. Pallet deliveries are normally handled by C&D. A signature is required for all carton and pallet deliveries.
Can I order if I am based outside the UK?
Online orders are only available to customers with billing and delivery addresses within the UK, the Channel Islands or the Isle of Man. For orders to the Republic of Ireland, please call us on 01404 892100 during office hours. For all other international enquiries, contact us on 01404 892100 or email sales@vigoltd.com.
Engineering Support
What engineering support does Vigo provide after purchase?
Support is central to everything we do at Vigo. We have a team of nine in-house engineers who are fully employed by us, covering mechanical, electrical, electronics, general engineering and welding. Our engineers can support you on-site or by phone, and our office-based engineers are also available for technical help, advice and guidance on keeping your equipment running at its best.
Does your team offer installation and commissioning?
For larger projects and equipment, our engineers provide assembly, re-assembly, on-site setup and commissioning to ensure everything is operating to your project requirements.
What warranty do you offer?
As standard, we provide a comprehensive 12-month parts and labour warranty, supported by our own Vigo engineers. Extended warranties are available on Voran presses and CIMEC bottling machines. Please contact us for further details.
Can Vigo carry out servicing and repairs on my equipment?
Yes, we carry out servicing and repairs on all equipment purchased from us. Service schedules can be tailored to fit your production demands. We also offer service contracts for lines and individual pieces of equipment, with scheduled maintenance visits and estimated parts costs. Each contract is tailored to your annual production requirements. To discuss servicing, repairs or a service contract, call our Engineering Department on 01404 892109 or email techsupport@vigoltd.com.
Can you adapt equipment to work with my existing setup?
Yes. We understand that equipment does not always integrate seamlessly into an existing line without intervention. Our engineers can make technical adaptations to ensure the equipment we supply connects and operates correctly within your setup.
What if I have an issue with equipment that Vigo did not supply?
Unfortunately, we are only able to support equipment that has been purchased from us. If you are experiencing difficulties with equipment sourced elsewhere, we would encourage you to contact your original supplier. If you are considering new equipment going forward, we would be happy to talk through your requirements.
Have a question that isn't covered here? Get in touch with us on 01404 892100 or email sales@vigoltd.com and a member of the Vigo team will be happy to help.
